Oppo promises dedicated one-on-one support if you buy a Find X9 or Find X9 Pro

Oppo launched the Find X9 and Find X9 Pro in China in mid-October, and then globally towards the end of the month. Now, the company is announcing that those who buy a Find X9 series handset will receive dedicated one-on-one support and exclusive priority service at Oppo service centers in international markets.

Oppo Find X9 5G

Oppo Find X9 Pro

Both of these are available in select countries and regions, including Indonesia, Thailand, Malaysia, Singapore, the Philippines, Vietnam, and Mexico. One-on-one support will take place through online platforms like WhatsApp, Line, and Zalo, which you can use to access real-time product and service consultations from their dedicated service butlers.

These butlers are trained “as experts to handle a greater range and depth of customer inquiries”. All of them have an average of over five years of experience serving premium phone users and “expertise in areas covering quality, complaints, and technical support”, Oppo says.

The butlers can connect directly with Oppo engineers for feedback, with a response and solution guaranteed within twelve hours. The butlers can also help schedule appointments at service centers or arrange convenient pick-up and delivery repair services. Additionally, they support users day-to-day by “proactively sharing useful information like schedules for the latest system upgrades, notifications about new updates and features, practical tips, and special offers”.

If you’re interested in learning more about the Oppo Find X9, here’s our hands-on. For the Find X9 Pro, check out our comprehensive in-depth review or our video review, which is embedded above.